Shipping policy
Shipping Policy
The Infusion Co.
Last Updated: June 2026
Thank you for shopping with The Infusion Co.
We are committed to delivering your order as quickly and efficiently as possible.
Processing Times
Orders are typically processed within 1–3 business days from the date of purchase.
During periods of high demand, promotional campaigns, public holidays or seasonal events, processing times may be slightly extended.
Customers will receive a shipping confirmation email once their order has been dispatched.
Shipping Locations
We currently ship Australia-wide.
At this time, we do not offer international shipping.
If international shipping becomes available in the future, updates will be published on our website.
Shipping Rates
Shipping rates are calculated at checkout based on:
- Delivery location
- Order size and weight
- Selected shipping method
From time to time, we may offer free shipping promotions which will be clearly displayed on our website.
Estimated Delivery Times
Delivery estimates after dispatch:
| Location | Estimated Delivery Time |
|---|---|
| Victoria | 2–5 Business Days |
| New South Wales | 3–7 Business Days |
| Queensland | 4–8 Business Days |
| South Australia | 3–7 Business Days |
| Western Australia | 5–10 Business Days |
| Tasmania | 4–8 Business Days |
Delivery times are estimates only and may vary depending on courier performance and local conditions.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Customers can use this tracking information to monitor delivery progress directly with the courier.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping details provided at checkout are accurate.
The Infusion Co. is not responsible for delays, additional costs or non-delivery resulting from incorrect address information supplied by the customer.
Where an order is returned to us due to an incorrect address, additional shipping charges may apply before the order is re-dispatched.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of receiving your parcel.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
We will assess the claim and work with you to provide a replacement, store credit or refund where appropriate.
Lost Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us at:
We will assist in lodging an investigation with the courier service.
While we will do our best to assist, The Infusion Co. is not liable for delays caused by third-party courier services.
Contact Us
For shipping enquiries, please contact:
The Infusion Co.
Email: hello@theinfusionco.com.au
Website: www.theinfusionco.com.au
Australia
Thank you for supporting The Infusion Co.